Shipping policy
At Nature's Makhana, we strive to deliver your orders promptly and in perfect condition. Our shipping policy outlines the key details about delivery timelines, charges, and procedures to ensure a seamless shopping experience for you.
Shipping Locations
We deliver across India to most pin codes serviced by major courier companies. If you are unsure whether we ship to your location, feel free to contact our support team at [email/phone] for confirmation.
Processing Time:-
-
Orders are processed within 1-2 business days after successful payment confirmation.
-
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time:-
-
Delivery timelines typically range between 3-7 business days depending on your location.
-
For remote or rural areas, delivery may take an additional 2-3 days.
Shipping Charges:-
-
Free Shipping: Applicable on orders above ₹[X amount].
-
Standard Shipping Charges: A flat fee of ₹[X amount] applies to orders below the free shipping threshold.
Shipping charges, if any, will be calculated at checkout based on your order and location.
Order Tracking
Once your order is dispatched, you will receive an email or SMS with a tracking number and courier details. You can use this information to track your shipment in real-time.
Undelivered Packages
If a package is undeliverable due to an incorrect address or recipient unavailability:
-
We will attempt to contact you to resolve the issue.
-
If the issue cannot be resolved, the order may be canceled, and a refund (excluding shipping charges) will be initiated.
Lost or Damaged Packages:-
In the rare event that your package is lost or arrives damaged:
-
Please report the issue within 48 hours of delivery.
-
Provide clear photos of the damaged product and packaging.
-
We will investigate the issue and offer a replacement or refund as appropriate.
International Shipping:-
Currently, we do not offer international shipping. Stay tuned as we expand our services in the future!
Customer Support
For any queries related to shipping, feel free to contact our support team at:
📞 [8757635507]
📧 [contactnaturesmakhana@gmail.com]
At Nature's Makhana, we are dedicated to delivering your favorite snacks with care and efficiency. Thank you for choosing us for your healthy snacking needs! 🌿