Refund Policy
At Nature's Makhana, we are committed to ensuring that our customers are completely satisfied with their purchases. We take pride in delivering high-quality products, but if you encounter any issues, we are here to help.
Eligibility for Refund or Replacement:-
You may request a refund or replacement under the following conditions:
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Damaged Product: If the product is damaged during transit or upon delivery.
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Incorrect Product: If you receive a product different from what you ordered.
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Expired Product: If the product delivered is expired or nearing expiration.
Timeframe for Refund Requests
All refund or replacement requests must be made within 25 days of delivery. Requests made after this period may not be eligible for processing.
How to Request a Refund
To initiate a refund or replacement:-
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Contact Us: Email us at [contactnaturesmakhana@gmail.com] or call our customer support at [8757635507].
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Provide Proof: Share your order details, proof of purchase (invoice or order ID), and clear images of the product showing the issue.
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Verification: Our team will review your request and respond within 2-3 business days.
Refund Process:-
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Once your request is approved, refunds will be processed to your original payment method.
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It may take 25-30 business days for the refund to reflect in your account, depending on your payment provider.
Important Notes:-
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We reserve the right to reject refund requests if the product has been used, tampered with, or the issue is not due to our error.
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Shipping charges are non-refundable unless the error is on our end.
For any further questions or assistance, feel free to reach out to our support team. Your satisfaction is our priority, and we are here to make things right.
Thank you for choosing Nature's Makhana! 🌿